Privacy Policy
This Privacy Policy explains how PrimeCellMed (PrimeCell Regenerative & Aesthetic Medicine) ("PrimeCellMed," "we," "us," or "our") handles your information. It covers what we collect, how we use it, and how we protect it when you visit primecellmed.com (the "Site"), contact us, or request our services.
1. Scope of this policy & HIPAA
This Privacy Policy applies to information collected through our Site and general business communications. It describes our online privacy practices only.
Protected Health Information (PHI) is handled separately.
Medical information you share with us as a patient is "Protected Health Information." It is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable Florida law. It is covered by our separate Notice of Privacy Practices, which we provide to patients.
This website Privacy Policy does not replace or limit that Notice.
2. Information we collect
Information you give us
Contact details — your name, phone number, and email address. We collect these when you call us at (407) 512-8878, email info@primecellmed.com, or reach out through social media.
Appointment & inquiry information — details you provide when you request an assessment, book an appointment, or ask about our services.
Online booking is handled through our third-party scheduling provider. Health-related information — any symptoms, conditions, or history you choose to share so we can respond. Please do not send sensitive medical details through unsecured channels such as email or social media.
Information collected automatically
Usage & device data — your IP address, browser type, device type, pages viewed, referring website, and the dates and times of visits. Our hosting provider records this in standard server logs. The Site itself does not set cookies and does not run analytics or advertising trackers.
3. How we use your information
We use the information we collect to:
- respond to your inquiries and schedule appointments or assessments.
- provide, personalize, and improve our services and Site.
- communicate with you about appointments, services, offers, and updates you request.
- keep the Site running reliably and fix technical problems.
- maintain security and comply with legal, regulatory, and professional obligations.
4. Cookies, analytics & advertising
Our Site is hosted on Netlify. As of the date above, the Site does not set cookies, does not use analytics software, and does not run advertising or social media tracking pixels. We do not build advertising profiles from your visit.
Server logs — our host keeps standard web server logs, which include IP addresses and request details. These are used to deliver the Site, keep it secure, and troubleshoot problems.
Scheduling — if you book through our scheduling provider, that provider may set its own cookies on its own pages. Its privacy policy governs that.
If we add analytics or advertising tools in the future, we will update this policy and the “Last updated” date before doing so.
5. How we share information
We do not sell your personal information.
We share information only as needed to run our practice and Site, including with:
- Service providers that support us — such as our website host, scheduling platform, and communications tools.
- Professional and legal purposes — when required by law or to protect the rights and safety of patients, staff, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.
Any sharing of PHI is limited and governed by HIPAA and our Notice of Privacy Practices.
6. Third-party services & links
We rely on trusted third parties whose own privacy policies apply:
- Netlify — website hosting.
- Prospyrmed — online appointment scheduling.
- Social media platforms — such as Facebook and Instagram, if you contact us there.
Our Site may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
7. Data security & retention
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
We retain information for as long as needed to fulfill the purposes described here and to meet our legal and recordkeeping obligations.
8. Your choices & rights
Communications — you may opt out of marketing messages at any time. Use the unsubscribe link or contact us. Cookies — the Site does not set cookies, and you can manage cookies from any site through your browser settings.
Access & corrections — you may ask us to review or update the personal information we hold about you. Medical records — your rights regarding Protected Health Information are described in our Notice of Privacy Practices under HIPAA.
9. Children's privacy
Our Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and post the changes on this page.
11. Contact us
PrimeCellMed — PrimeCell Regenerative & Aesthetic Medicine
Phone: (407) 512-8878
Email: info@primecellmed.com
Address: 2295 S Hiawassee Road, Ste 103, Orlando, FL 32835
Office hours: Monday–Friday, 10:00 AM–6:00 PM
This Privacy Policy is provided for general informational purposes and does not constitute legal advice.